Documentation

Your voucher / eVoucher will normally be available once you have book. Please note that certain cars may take longer to confirm and we will advise you, if this is the case. Where the car cannot be picked up due to insufficient documentation or failure to provide a valid driving license or mentioned documents as below, this will be treated as a ‘No Show’, which means you will not be entitled to a refund on any deposit you had made. Please ensure that you travel with your full valid national driving license and other identification – please check the ‘What You’ll Need To Take’ section of your voucher / eVoucher once the car is confirmed to see if any other documentation is required.

Necessaries documents to submit for rental process


For locals

  • – NRC card need to deposit as a pledge for assurance
  • – Need to show driving license for verification purpose and submit a copy of license
  • – Need to show family registration (form 10) and submit a copy of that form (or) Proof of residency from local authority
  • – One person as Guarantor to sign the documents on the behalf of renter


For Foreigners

  • – Need to submit Passport Copy
  • – Credit card for verification purpose
  • – Need to show Myanmar driving license and a copy of Myanmar’s driving license
  • – One person as Guarantor and a copy his NRC details and to sign on the behalf of renter


As a Company

  • – A copy of Form 6-26
  • – Letter head with board members to rent this car
  • – Contract with the Manager
  • – One person to sign on the behalf of company


A Rental Deposit

  • For short-term
  • $ 100 or 100000 MMK

  • For long term
  • One Month rental fees


When you pick your car up, we will be required you to leave a deposit in case the car is damaged during your rental. As long as our car is in good condition, we will waive your liability (and refund you) for any charges withheld from your deposit / excess, subject to the terms described here.

  • -‘immobilization’ charges (for loss of revenue while the car is being repaired and cannot be rented out)
  • roadside assistance charges resulting from a breakdown or accident
  • roadside assistance charges resulting from a breakdown or accident
  • charges directly related to locking yourself out of the rental car or losing its key(s) the amount the car hire company charges as a result of claiming on the car’s
  • -Car hire company administration fees related to any of these points.
  • -Kind of heavy repairs that could not be acceptable due to lack of regular check like engine oil, auto gear oil, brake oil, steering oil, tire pressure and mix use of different petrol. (Like fueling 87 or 92 Octane instead of 95 Octane)
  • -Cleaning charges or damage to the car’s interior (unless caused by a collision)
  • -Damage to / loss of child seats, GPS devices or other “extra” equipment
  • -Costs incurred under circumstances that break the terms of the rental agreement (such as dangerous, careless or negligent driving, refueling errors, driving even when the engine check lights are ON or driving under the influence of drugs or alcohol).


What is included / excluded in the price?

Please read the specific terms & conditions relating to your car hire, which you will see during the booking process. In case you do not understand it is advisable to ask our customer service.


Car damage and Theft Policy

Renter understands and acknowledges that by entering into this agreement renter may be liable for damage caused to vehicle. Renter may already be sufficiently covered and should examine their personal automobile insurance policy to determine whether it provides coverage for collision damage and the amount of the deductible. Collision Damage Waiver is optional and entails an additional charge. Additional conditions and restrictions apply. Please check carefully the details of the cover provided by us.


Personal Accident Insurance (PAI)

This optional insurance may be covered by your life or holiday insurance (please check before you travel or pick up car). We do not provide any such insurance together with our car rental. Ontrakcarrental.com is a trading name of OnTrack Company Limited, which is a limited company registered in Myanmar (Registered Number: 1487/ 2017-2018 ), whose registered address is at 162(B), 8 th floor, Sat Yone Road, MingalarTaungNyunt Tsp, Yangon, Myanmar. These terms & conditions, together with our website terms & conditions of use, privacy policy and security policy, constitute our agreement with you, the renter, for the services we provide in arranging for the supply of car hire. Together, these are referred to as ‘our terms’. These terms shall apply to all contracts for the provision of our services to the exclusion of all other terms & conditions. No conduct by ontrackcarrental.com shall be deemed to constitute acceptance of any other terms. Acceptance of the services or signature on any agreement shall be deemed conclusive evidence of your acceptance of these terms. We may change the terms from time to time and you, the renter, are advised to check the website to consider any changes to the terms which apply to you. Your hire of any car is subject to the terms & conditions of car hire imposed us and to the corresponding laws of the Myanmar and/or state in which the rental takes place. Individual restrictions may also apply to your car hire.


You will be provided with a car by us either directly or as agent. The capacity in which we act depends on our relationship with us or the car hire company.


These terms apply to any booking that you, the renter, make with us on or through this website, so you should make sure that you are aware of their contents. Both our terms & conditions and those of the car hire companies we work with contain some exclusions and limitations of liability.

Your booking on this website is conditional on you, the renter, accepting our terms. If you, the renter, do not agree with any part of them, you must not proceed with your booking. By confirming that you wish to book a car through this website you, the renter, indicate that you have read and understood and accept the relevant terms. If there is any part that you, the renter, do not fully understand, or if you have a query about the car hire or any other product, please contact us

Driving License

Every driver must have a full, valid driving license they have held for at least 1 year. Expired or provisional license will not be accepted. When booking the car, our Contact Centre must be advised of any endorsements / points on a driving license, we reserve the right to refuse the booking on this basis, according to the terms & conditions of the car hire companies we work with. When picking up the car, every driver must present their license. For locals. NRC card must be leave with for short term rental period and they may be able to collect after rental period. They must also keep their driving license with them at all times throughout the rental, for perusal by local authorities. No refunds will be given if a car hire company refuses to supply a car because of undisclosed endorsements – or because you cannot provide a driving license, its counterpart, or the required information about endorsements. Please note that an International Driving Permit (often referred to as an International Driving License) does not replace the requirement for a regular driving license in Myanmar. Foreigners are required to apply to translate their license with Myanmar license. And every driver requiring an International Driving Permit must keep both documents with them at all times. All drivers must read the terms and conditions of our company providing their car prior to pick-up, as certain locations may have additional requirements.


Minimum / Maximum Age Limitations for driver

In most countries, the minimum hiring age is 21 years. And for us too additional fees apply for drivers aged under 21 years or over 65 years: where the correct driver age has been submitted with the booking request, we will advise of any likely fees. Please check with us if you, the renter, have any questions or concerns about this matter. The driver that is submitted with his driving license copy will be responsible any matter like breaking traffic rules, any police case or even social issue no matter who else will be driving the hire car.

Confirming your booking and taking payment

In most cases, we will confirm your booking immediately. But sometimes, we may don’t have the car you may want to book , so you may have to wait for us while we search another car from another car hire company to confirm that a car is available. We will tell you straight away if this happens, and temporarily block the money on your payment card. As soon as they confirm your car, we will let you know, and take the money from your card.

Until your car is confirmed, you can ‘void’ the payment at any time. Just hit ‘Manage booking’ at the top of our site, enter your email and reservation number, then hit ‘Cancel Booking’. We will unblock the money on your card.

Very rarely, a company can’t confirm that a car is available. If this happens, we will tell you, and unblock the money on your card.

When you book a car or other product on our site, we will email you to confirm its availability within 48 hours of booking (or, if earlier, at least 24 hours before your pick-up time). We will then send you a booking confirmation.

You will not have a contract until we have confirmed your booking and taken the payment. Even if someone else is paying, the contract will be with the person who made the booking, and we will send all correspondence to the address they provide. For the avoidance of doubt, nothing in these terms shall entitle any third party to any benefit or rights pursuant to the Contracts.


Accuracy of Information

Although we strive to ensure the accuracy of the information on this website, neither we nor our affiliates, suppliers or agents can be held responsible by you for the accuracy of such information. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all information provided on this website.

Our voucher / eVoucher must be presented to us when picking up your hire car. We cannot be held responsible for rentals rejected if a voucher / eVoucher is not presented.

We cannot accept liability for any charges incurred as a result of documentation signed for and accepted at the car hire counter.

We will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful/intentional damage, driving off-road or driving without due care and attention. You, the renter, will accept full responsibility in respect of such claims. This list is not exhaustive.


Out-of-Hours Service

At most airport locations, flights will be met and cars supplied outside normal working hours. However, there may be an additional charge for this service. We will advise you, the renter, whether a charge will apply when you confirm your pick-up times in your booking request. In the event that a flight delay causes the car pick-up to fall outside a car hire company’s normal working hours, we may agree to provide an out-of-hours service – in which case we will advise you of any fee.

Daily Rate Calculations / Periods of Hire / Period of Hire Extensions

The price of your car hire will be confirmed at time of booking and calculated on the basis of 24-hour units. If you, the renter, wish to extend the period of hire after picking the car up, or if you drop the car off later than stated on our contract for such an extension will always be charge extra at the local daily rate, which may be higher than the rates agreed with us at the time of booking. To request an extension, please call our customer service if we could extend. In case of not availability of extension. We accept no responsibility for and shall not be liable in respect of any loss, damage, alterations, delay.
In case of doubt or distrust with our vehicle, we will detain (take back) our vehicle.


Late Pick-ups / Early Drop-offs

Your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your voucher / eVoucher. Unfortunately, we are unable to provide refunds for unused time if a car is picked up late or dropped off early. If you are unable to pick the car up at the agreed time and date, it is essential you contact us as soon as possible. If you do not, there is no guarantee that the car will still be available – and you will not be entitled to any refund.

One-Way Rentals

One-way rentals must be confirmed in advance and may be subject to extra charges. We will quote you, the renter, of the approximate costs after we receive your booking request.

Child Seats & Special Requests

Child seats, roof racks (not available on some cars) and other ‘extra’ items are available on request in most locations, although they cannot be guaranteed. There is usually a fee. In most locations, child seats are required by law. Please note: rear seatbelts may not be provided in all cars. Please check with our customer service regarding these items. Requests for these items should be made at the time of booking.


Deliveries & Collections

Most of the time, we will agree to deliver your car to / collect it from a specified address. If so, there may be a fee for this. We will advise you whether a fee will apply when you confirm your pick-up / drop-off times, along with the full address details, in your booking request.


Driving Areas

Restrictions may be applicable when taking the hire car to a different State/Divisioon or border areas; our customer service must therefore be advised at the time of booking whether you, the renter, intend to do this. Additional documentation may be required and local charges may apply for travel to certain States/ Division.


If You, the Renter, Wish to Make Changes to Your Booking

No charge will be made for amending your booking before the start of your rental. To cancel your booking, please log in to the Amend/Cancel Booking facility, and click Cancel Booking. Terms & conditions vary per car may vary and will be clearly communicated during the booking process.


If We Make Changes to Your Booking

Occasionally it may be necessary for changes to be made to your booking (after acceptance) by us. In all such cases we will advise you, the renter, as soon as reasonably possible before pick-up and, if the proposed changes are unacceptable, you will be offered a full refund. However, in such circumstances, we shall have no additional liability in respect of any direct or indirect losses you may suffer as a result of such changes.


Important Information Regarding Exchange Rates

Due to the fluctuation of exchange rates, please be aware that the amount charged to your credit card may differ from the price we quote when you agree to pay for a product or service. The difference (if any) will depend on changes to exchange rates during the period between the moment you book and the moment the charge is reflected in your credit card statement. Similarly, should we refund any money to your account, we will refund the exact amount initially charged – and will not be responsible for any fluctuations in exchange rates that lead to you receiving a larger or smaller refund than expected.


Car Capacity & Car Class

All cars are insured for a maximum number of passengers. We cannot accept liability for the car being unsuitable for all passengers and luggage. As a guide, please refer to our website for approximate capacities of the various car classes. We cannot accept responsibility if the car hire company refuses to supply a car because the party size is too big.


We are unable to guarantee a particular make or model of car. The car shown on your voucher / eVoucher is for guidance only and the car hire company may instead provide a different car or color which is deemed to be similar or superior.


Provision of Cars

OnTrackreserve the right to refuse a car to any person who is considered unfit to drive or does not meet eligibility requirements or documentations. We will not be liable for the completion of travel arrangements, nor for any refund, compensation or any other costs you, the renter, may have to pay in such a case.


Complaints

If you, the renter, are dissatisfied in any way with your rental, please report this to our customer service as soon as feasible. It is difficult for us to assess any claim regarding your rental if this action is not taken at the time. If you, the renter, wish to make a complaint, please ensure you contact our Customer Service Team within 3 months of dropping the car off. We know that on occasion, you may feel that your complaint has not been resolved to your full satisfaction, so if you are not happy about the way in which we have handled your complaint, you may refer your complaint to an independent Alternative Dispute Resolution (ADR) provider. As we aim to resolve all of our disputes internally, we are not obliged to submit to an ADR procedure.


Mechanical Difficulties / Accidents

In the case of breakdown or mechanical difficulties, you, the renter, must call us immediately as our 24 hour hotline service will be available. We will arrange for repairs or replacement cars if possible. If you, the renter, are involved in an accident, the local police and the Ontrack must be contacted. Keep copies of all relevant documentation you are asked to complete. This may be needed if you, the renter, wish to make a claim.


Your hire of any car is subject to the terms & conditions of car hire imposed by the car hire company and to the corresponding laws of the country and/or state in which the rental takes place. You, the renter, will therefore be subject to our terms. We accept no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from civil strife, industrial disputes including air traffic control disputes, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, unavoidable technical problems with transport, closure or congestion of airports or ferry ports, cancellation of scheduled flights or financial failure of airlines.

Terms of Your Contract with OnTrackcarrenal.com

However you, the renter, choose to book, it is important to understand how and when a contract is formed. The technical steps required for a contract to be formed are as follows. When we quote prices over the telephone or place our services on our website, we are inviting you, the renter, to make an offer for their purchase. You, the renter, do not make this offer until you do so verbally or by clicking ‘Book Now’ on our ‘Payment Details’ page.


You, the renter, will have made us an offer to purchase the services once you have either done so verbally or clicked ‘Book Now’. We will have accepted this offer once we have both received the necessary payment and made your voucher / eVoucher available to you, the renter. Where the arrangement with the car hire company is for us to act as an agent, acceptance of your offer is by us as agent on behalf of the car hire company.

We are responsible for losses you, the renter, directly suffer as a result of us breaking this agreement if the losses are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by both you and us at the time our agreement is formed. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you, the renter, and us; nor are we liable for, without limitations, loss of profits, loss of opportunity, loss of goodwill or consequential losses, damages or costs.

We shall not be liable ourselves or vicariously through the car hire companies for either any failure to perform or any delay in performing any of our obligations under or pursuant to this booking, voucher / eVoucher, rental or terms & conditions, if and in so far as performance is delayed, hindered or prevented by force majeure, which expression shall mean any event beyond the reasonable control of the party in question. In the event that the force majeure persists for more than 14 consecutive days, we may terminate and withdraw this booking by giving 14 days’ notice to your, the renter’s, original billing address and refunding all amounts paid prior to the force majeure event.

We have the right to cancel a booking upon limited or immediate notice in certain circumstances, such as the insolvency of our cars. In all circumstances we will use our reasonable endeavors to arrange for the supply of an alternative car, but at periods of high demand it may not be possible. Where a customer has made a fully pre-paid booking and we notify the customer up to 48 hours before pick-up, the customer will receive a return of all monies already paid. In the unlikely circumstance we provide a fully pre-paid customer with notice of cancellation within 48 hours of pick-up, we will provide a full refund of all monies paid and cover other foreseeable losses incurred by the customer as a consequence of us breaking the agreement. Where a customer has made a deposit booking and we notify the customer up to 7 days before pick-up, the customer will receive a return of all monies already paid. Where we provide a deposit customer with notice of cancellation within 7 days of pick-up, we will provide a full refund of all monies paid and cover other foreseeable losses incurred by the customer as a consequence of us breaking the agreement.


Making Bookings and Purchasing or Requesting Products or Services

If you wish to make bookings or to purchase or request products or services described on this website, we (or our business partners) may ask you to supply certain data applicable to your booking or purchase – including, without limitation, credit card information and other personally identifiable data about you. You understand that any such data will be treated by us in the manner described in our privacy policy. You agree that all data that you provide for this purpose will be accurate, current and complete. You agree to pay all charges incurred by you or any users of your account, credit card or other payment mechanism at the rate(s) or price(s) in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchase

Verification of submitted data may be required prior to our acceptance of any booking, purchase or order. Except as otherwise required by law or as otherwise expressly stated by us, price, rate and availability of products or services are subject to change without notice. You acknowledge that bookings, purchases and services are subject to additional terms & conditions imposed by us or by the car hire company which supplies your car.


Website Conditions of Use

It is prohibited for anyone to use any device or software program to directly or indirectly interface, or attempt to interface, with this website to retrieve content and/or any other data, including prices. It is also prohibited to interfere, or attempt to interfere, with the normal working of this website; any activity that we consider places undue load or stress on our systems will be terminated. We constantly monitor everyone accessing our website, and the activities of any automated systems or persons conducting an unreasonable amount of searches, with the aim of accessing information and/or prices, will be terminated and those systems/persons blocked from our websites. Your use of the website indicates your agreement to be bound by these Conditions of Use.


Data Protection

Your privacy is important to us. By using this site you accept the terms of the our privacy policyand consent to (i) use of your personal information by Ontrackcarrental.com and its service providers to provide our services to you and (ii) use by the Ontrackcarrental.com to you send promotional emails, quote chase and special offer emails.


Use of Cookies and Other Tracking Technologies

We may use cookies and other technologies to facilitate and track your use of services offered on this website and in connection with our email communications. For more information on this, please see our privacy policy.


Customer Reviews

Completed reviews may be uploaded onto our website for the sole purpose of informing customers of your opinion of the service and quality of the car hire company, and used partially or in their entirety by Ontrackcarrental.com on our website, social media platforms, newsletters, special promotions, mobile applications or other channels owned, hosted, used or controlled by OnTrack. We reserve the right to adjust, refuse or remove reviews at our sole discretion. To the extent permitted, these terms and conditions are governed by Myanmar law under the non-exclusive jurisdiction of the courts of Myanmar.
The General Information and Terms & Conditions stated are correct at the time of going to press.